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Shopping Online FAQ
How much is the shipping fee?
Free shipping worldwide for orders over USD 49. Or a flat rate of USD 6 for shipping fee worldwide.
When will I get my order?
We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Can I change the delivery address after placing an order?
A delivery address cannot be changed once we have dispatched your parcel. We will not be liable for any delay or failure to deliver an item due to incorrect address information.
Can I amend my order before despatch?
Before your purchases have been prepared for dispatch we can cancel an item, change the item or edit your shipping details.
Once goods have been dispatched, you will need to return the goods to process an exchange or refund. Please email us at customerservice@marcusnmarcus.comif you need to make any amendments. Please note however that requests for cancellations sent via email may not be actioned immediately which may result in the order being dispatched.